Frequently Asked Questions

Yes Solar Solutions has been in business since 2009, giving the company over 15 years of experience in the North Carolina solar industry.

Longevity in the solar industry is a strong indicator of reliability, especially since solar systems are long-term investments.

When evaluating a solar company, it is important to:

• Review customer feedback on platforms like the Better Business Bureau (BBB)
• Check both local and headquarters listings for national companies
• Look for consistent reviews over time, not only recent activity
• Verify membership with reputable organizations like the North Carolina Sustainable Energy Association (NCSEA)

As an established North Carolina solar provider founded in 2009, Yes Solar Solutions has a long track record, strong customer reviews, and active industry involvement, helping homeowners feel confident in their investment.

Yes Solar Solutions holds multiple industry certifications, including NABCEP accreditation in the Triangle area, demonstrating a high level of technical expertise and installation quality.

These certifications also reflect strong partnerships with leading manufacturers.

For example, Yes Solar Solutions:

• Is NABCEP accredited, and the only solar company in the Triangle area with this distinction
• Was the first company in North Carolina certified to install Tesla Powerwall systems and EV chargers
• Is a certified installer for Tesla, Enphase, and SolarEdge inverters
• Holds certifications from REC, a leading solar panel manufacturer, which allows for extended product warranties

When comparing solar companies in the Raleigh and Triangle area, ask:

• Are you NABCEP certified or accredited?
• Which manufacturers certify your team?
• Do certifications unlock traditional warranties or benefits?

Choosing a certified installer like Yes Solar Solutions ensures your system is installed to the highest standards and backed by trusted brands.

Yes Solar Solutions uses a fully U.S.-based in-house team and does not rely on offshore workers for system design, engineering, or project management.

Some solar companies outsource key services, such as system design, engineering, and project management, to offshore teams. While this may reduce costs, it can also impact communication, accountability, and local economic impact.

If supporting local jobs and working with a fully accountable team matters to you, consider asking:

• Are your employees U.S.-based?
• Which parts of the process are handled in-house?
• Do your employees receive benefits and contribute locally?

You can also review a company’s workforce on LinkedIn to better understand where their team is based.

Yes Solar Solutions prioritizes local expertise and in-house operations in the Raleigh area, helping ensure quality control and a smoother customer experience from start to finish.

Yes Solar Solutions provides a clear, transparent cancellation policy, and all terms are reviewed upfront before any contract is signed.

Before signing any solar contract, it is essential to understand the fine print.

Are there cancellation fees?

Some solar companies charge significant fees for contract cancellation, sometimes reaching thousands of dollars. Yes Solar Solutions clearly outlines all terms upfront, so homeowners understand their options before signing.

Are there fees to transfer warranties to a new homeowner?

Some companies charge fees to transfer warranties when a home is sold. Yes Solar Solutions prioritizes transparency, so homeowners know exactly what is included with their system and warranties.

Are there fees for service calls or “truck rolls”?

Some providers charge for service visits, even for warranty-related issues. Yes Solar Solutions provides ongoing support and clearly defines any service-related terms in advance.

Is there a production guarantee?

Yes Solar Solutions offers a production guarantee within 10% of estimated system output for the first five years, providing added peace of mind and protection for your investment.

What should you ask before signing a solar contract?

• Request a blank contract before signing
• Ask about cancellation fees and timelines
• Confirm whether a production guarantee is included

• Solar systems last 25–30 years or longer. 
• Solar panels slowly lose efficiency over time but continue producing power for decades. Many manufacturers guarantee performance for 25+ years. 
• Inverters and batteries may need replacement sooner, which we plan for during system design. 
• We will explain warranties and long-term expectations during our initial meetings.

• Most North Carolina homes need 15-25 solar panels to meet typical household energy use. 
• Every home and energy use pattern is different. We look at your electric bills, roof size, and how your home uses energy to design a system sized for your real life, not a guess. That way you get a system that fits your home and helps you save. 
• For example, a typical 2,000 square foot home in Raleigh using 1,000 kWh per month would need about 20-25 panels to cover most of their electricity use. 
• The number of panels you need depends on several factors: your average monthly electric bill, how much sun your roof gets (south-facing roofs need fewer panels), and whether you have plans to add electric vehicles or make other changes that use more electricity. 
• We calculate your needs during a free home assessment, showing you different system sizes and what each would mean for your energy bills. 

• Yes, solar panels still produce power even in cloudy or rainy weather. 
• Panels do not need direct sunlight; daylight alone allows them to generate electricity. Production may be lower on cloudy days, but it doesn’t stop entirely.
• In Raleigh’s mixed weather, residential solar systems are designed to account for cloudy days and variable average sun exposure by season.  
• Your system size is based on annual energy production, not just perfect sunny days. 
• We’ll design your system to meet your needs year-round, not just in summer. 

• Without a battery, your solar system shuts off during grid outages. 
• This is a safety requirement to protect utility workers. With a solar battery, your home can keep running during outages. 
• A Raleigh home with a Powerwall can keep lights, Wi-Fi, and refrigeration running during storms. 
• Battery storage adds energy independence and backup protection, especially during severe weather. 
• We will walk you through options to see if battery backup makes sense for your home. 

Your battery system should automatically switch to backup mode when the grid goes down. You can check your monitoring app for battery status and available power. If your battery is not working as expected, contact us for troubleshooting.

• The key difference is string inverters group panels together, while microinverters work individually on each panel. 
• With a string inverter, multiple panels connect to one central unit, so they perform as a group. Microinverters are installed on each panel, allowing every panel to operate independently and more efficiently. 
• For a typical 2,000 sq ft home in Raleigh with some roof shading, microinverters help shaded panels avoid dragging down the rest of the system. 
• This choice affects system performance, monitoring, and long-term reliability, especially if your roof has shade, multiple angles, or future expansion plans. 
• During your free consultation, we recommend the best inverter type based on your roof and energy goals. 

• Lower solar prices often mean shortcuts in equipment, installation quality, or long-term support.
• Some companies lower prices by using less efficient equipment, subcontracting installations, or offering limited service after install. The initial quote may look appealing, but those savings can disappear if performance, reliability, or support falls short.
• For a typical 2,000 sq ft home in Raleigh, a lower-priced system might use older inverter technology or fewer panels, resulting in less energy production over time.
• Solar is a long-term investment, not a one-time purchase. Equipment quality, system design, warranties, and local experience all affect how well your system performs for decades, not just the first year.
• When comparing quotes, we will help you look beyond price to understand production, warranties, and long-term value so you can make a confident decision.

• Net metering gives you bill credits for extra solar power you send to the grid. 
• When your system produces more energy than you use, your utility tracks that surplus and applies credits to your account. 
• For a Raleigh homeowner, summer overproduction can help offset winter energy use.
• Net metering policies vary by utility and affect system sizing and savings. 
• We will explain your specific utility’s net metering rules during your consultation. 

• Solar can increase home value and make your home more attractive to buyers. 
• Homes with solar often sell faster and at higher prices because buyers value lower energy bills. 
• A Raleigh home with owned solar panels can stand out in a competitive housing market. 
• Ownership vs. leasing matters when it comes to resale value. 
• We will help you choose a setup that supports both savings and long-term value. 

Yes Solar Solutions holds both. In North Carolina, a solar installation company must hold both licenses. It is a good idea to obtain the company’s license numbers and verify them through the State Board of Electricians and General Contractors’ board. You can search by the company name or by the qualifier (an employee whose license is registered under the company).

At Yes Solar Solutions, all individuals working on your project, including crews, electricians, and project managers are full-time, in-house employees, and not contractors. We pride ourselves on employing local, authorized professionals who receive full benefits, including health insurance, a matching 401(k), and profit-sharing. This ensures consistency in the quality of our work and a strong commitment to delivering the best possible solar solutions for our customers.

Some national and local solar companies rely on subcontractors who often lack liability insurance, workers’ compensation, or proper licensing, and typically do not disclose they are subcontractors. At Yes Solar Solutions, we have had many installers join our team after working for competitors as 1099 subcontractors, where customers were unaware of their status. It is important to note that any installer working on your system must operate under an electrical license, which most subcontractors do not have. Additionally, subcontractors have little incentive to prioritize quality, as they are often paid by the number of panels installed, leaving others to address any issues later.

Yes, you can add extra modules to your system up until your inverter reaches its load limit. You can expand the system by adding more inverters if needed. Opting for microinverters allows you to add more solar panels at any time. Additionally, you have the option to incorporate battery storage systems and smart panels to better align with your budget.

Yes, solar panels can be installed on a variety of roof types, including metal and flat roofs. We use specialized mounting systems to ensure secure and efficient installation tailored to your roof’s structure. 

Surprisingly, solar power systems normally add less than 4 pounds per square foot. Modern construction can support loads far greater than this. Older buildings may require structural work before installing a system, however, this rarely happens. Homes with skylights, chimneys, or complex roof designs can still support solar panels. Our team designs custom solutions to maximize panel placement while working around obstructions. 

All Yes Solar Solutions plans will be designed to include a structural engineer review and an engineer’s stamp of approval.

A solar installation will require permits. As a North Carolina general contractor, Yes Solar Solutions collects all necessary building and electrical permits for your installation. We will ensure the installation meets all state and local requirements.

A solar installation will require permits. As a North Carolina general contractor, Yes Solar Solutions collects all necessary building and electrical permits for your installation. We will ensure the installation meets all state and local requirements.

Yes! If you need a roof replacement, we can safely remove and reinstall your solar panels as part of the process.  This is one of the many solar services we provide. 

• Your system is installed by trained, licensed professionals – not subcontractors. 
• Our in-house, local installation teams are experienced, insured, and certified to work on your home safely. 
• A Raleigh installation is handled by professionals familiar with local codes and permitting. 
• Quality installation is just as important as quality equipment. 
• We will introduce you to your project team before installation begins.

• Yes, solar systems come with strong warranties that protect your equipment and performance.
• Most solar panels include long-term manufacturer warranties that cover both product quality and energy production. Inverters and other components are also covered, with warranty lengths depending on the equipment used.
• For a typical 2,000 sq ft home in Raleigh, panels are often backed by 25-year warranties, while inverters may be covered for 10–25 years.
• Warranties matter just as much as the equipment itself, especially since solar is meant to last decades. It’s also important to know who stands behind the warranty – the manufacturer, the installer, or both.
• We will walk you through every warranty included in your proposal so you know exactly what’s covered and for how long.

• Yes, occasional cleaning helps solar panels perform their best over time.
• Rain usually handles light dirt, but pollen, dust, and debris can build up and reduce production. Proper solar cleaning uses the right tools and techniques to avoid damaging the panels or voiding warranties.
• For a typical 2,000 sq ft home in Raleigh, annual or biennial cleaning can help maintain strong energy production, especially during pollen season.
• Climbing on your roof or using household cleaners can be unsafe and may damage your system. That’s why we partner with Solar Clean NC, a professional solar panel cleaning company that knows how to clean panels safely and effectively.
• Homeowners enrolled in our Annual Maintenance Plans receive discounted cleaning rates through Solar Clean NC, making it easy to keep your system running at its best without the hassle.

You can or they can. We believe referrals should be respectful. You can share Yes Solar’s name, or, your friend can reach out to us.

A referral is considered completed once your referral signs a contract and their solar project has been installed and their final payment has been received.

The $1,000 thank-you is a check that we cut and mail you.

No! Our referral program continues year-round with a $500 check for completed referral projects.

There is no limit to the number of referrals you can receive.

• Discounted rates on your first service visit
• Reduced costs on any additional parts or products needed
• Warranty coordination – our team will review your existing warranty and identify what is and isn’t covered before any work begins

• Most panel warranties cover equipment, but not labor fees for service visits
• If your system was installed by another company, their warranty may not include Yes Solar Solutions’ labor costs
• This plan ensures discounted labor rates are locked in from day one, so you’re protected regardless of what your existing warranty covers

• Review your current warranty coverage before performing any work
• Clearly explain what is and isn’t covered under your plan
• Apply your Annual Maintenance Plan benefits only to services that fall outside your warranty

• Real-time performance monitoring, available 24/7
• Monthly performance reports delivered automatically
• Direct service ticket submission from the app
• A personal referral link – when a referred friend or family member has a system installed, you can receive a $500 check

Your panels are professionally cleaned once per year as part of the Annual Maintenance Plan. Cleanings are performed by Solar Clean Pros, Yes Solar Solutions’ dedicated cleaning partner, ensuring your system maintains peak energy output year-round.