FAQs

Yes Solar provides a complete package of warranty information at the walk-through and will answer any questions. A dedicated service department handles any warranty claims, troubleshooting, or questions about production. If the local company is too small, or not local, a service department is handled on an ad-hoc basis, and if they have no in-house crews, how do they handle service? Ask how many service techs a solar company has on payroll, and what their qualifications are. Yes Solar has our most experienced installers on our Service crew.

Margins on solar are pretty similar industry wide. If two or three companies are all within a few percentage points of each other and one is much lower, why would that be? If a company is outsourcing some or any work for pennies on the dollar, their prices can be much lower. If they are not paying for benefits and a living wage they can be much lower.

Yes Solar uses all local in-house employees who are authorized to work in the U.S., and all positions, (installation, design, product management, and sales), qualify for health insurance, matching 401(k), profit-sharing, life insurance, and training. Sales
compensation is not commission only but includes salary and benefits with commissions. This gives the salesperson incentive to help make the best decision for the customer, not the salesperson who needs the sale to pay rent. If a company is paying sales commission only they have nothing to lose.

Yes Solar has, unfortunately, seen many companies go out of business that had a pricing policy of the “race to the bottom”, leaving customers with unfinished projects and service issues. Having a price that is always the lowest, or will beat any price by $500 is not sustainable, especially if the expectation is high quality and service.

Both national and some local companies are using sub-contractors that do not carry liability insurance, workman’s comp or licenses and typically do not reveal they are subcontractors. Yes Solar has had many installers on our payroll that came from competitors where they were 1099 subcontractors and the customer was unaware. Any installer that touches your array must be working under an electrical license and almost all subcontractors do not. Also, a subcontractor has little to no incentive to do quality work, since they are paid by how many panels they install that day and someone else will have to remedy it if it is not correct or quality.

The North American Board of Energy Practitioners (NABCEP) accreditation is the only one available for solar, and there are less than a dozen solar installers in the U.S. that are accredited (Yes Solar is the only one in N.C.). This is NOT the same as NABCEP Certified, which is an individual certification. All solar companies would have at least one certification. “Accreditation” is a full company audit including safety records, employee training and benefits, risk assessment, and a physical third-party audit of project sites.

Get the license numbers and check them on the state Board of Electricians and General Contractors’ board. In N.C. the company must have both to install solar. The search can be the company or the qualifier (an employee who qualified and whose license is in the company name).

The photovoltaic (PV) modules on solar panels convert sunlight into electricity. Solar systems utilize modular panels made of silicon, which react directly to sunlight. Through this process, the system generates direct current (DC) electricity. The DC electricity is routed from the panels to an inverter which converts the electricity into alternating current (AC) for use in your home or business.

Solar system costs are based on the size of the system. Keep in mind that each system is sized to the unique annual energy needs of each customer, the facility, and the optimal amount of roof space. Site-specific elements, such as consumption patterns and electric rate schedules, and financial incentives—for which you may or may not not qualify—will affect your total system investment. Please contact Yes Solar Solutions at (919) 459-4155 for a free analysis and cost estimate based on your specific situation and needs.

Yes. Additional modules can be added to your system up to the load limit of your inverter. Inverters can also be added to expand the system. Or, if you decide to use microinverters, you can add additional solar panels at any time in the future. You can also add on a battery storage system or smart panel later on down the road if that better suits your budget.

Yes. Solar panel and mounting equipment add very little load to your roof. In most cases, the solar power system will add less than 4 pounds per square foot of load. Virtually all modern construction is designed to support loads far greater than this. Some older buildings may require some structural work prior to installing a system, however, but this is a very rare exception. All Yes Solar Solutions-designed plans include a structural engineer review and engineer’s stamp of approval for your peace of mind.

We take care of permits for you! As a provider of turnkey solar energy systems and a North Carolina general contractor, Yes Solar Solutions obtains all necessary building and electrical permits for each system we install. As a licensed general contractor, Yes ensures the installation is done properly and meets all state and local building code requirements.

With continually rising electric rates, solar electricity is right for almost every home or business in NC. If you own your home and would like to know if solar energy can help you, contact us today for a free site evaluation and cost-benefit analysis. We will provide you with a personalized quote for how you could benefit from installing a solar system.